The Horse Probiotics editorial team is happy to hear from owners, riders, yard managers, manufacturers and journalists. We are a small independent team based in Newcastle upon Tyne, and we deal with messages by email. This page explains how to reach us, what we can help with and what we cannot.
How to get in touch
The Ask the editorial team form
The quickest way to contact us is the Ask the editorial team form, which you can open from the header at the top of any page. Choose the type of enquiry, add your name and email address, and write your message. Including the product name, brand and a link to the page you are asking about helps us reply properly. Form submissions are processed by Formspree, a form service, and delivered to our inbox. Our privacy policy explains how your details are handled.
If you prefer, email info@horseprobiotics.co.uk. We do not have a telephone line, a shop or premises open to visitors, so email and the form are the only ways to reach us.
What you can contact us about
- Questions. General questions about supplements, ingredients, labels or anything you have read on the site. Our FAQ and glossary may already have the answer.
- Review requests. Tell us about a product you would like us to look at. We cannot cover everything, but reader requests help shape what we review next. Our how we review page explains the method we would use.
- Corrections. If you think something on the site is wrong or out of date, please tell us which page and, if possible, the source. We check every report and correct factual errors promptly.
- Press and partnership enquiries. Journalists and organisations are welcome to get in touch. Horse Probiotics currently has no commercial partnerships, and any future arrangement would never buy a review, a verdict or a place in a comparison. Our editorial policy and affiliate disclosure explain this in full.
What we cannot do
We are not vets, and we cannot diagnose problems or give individual veterinary advice, even when a message includes a detailed description of a horse's symptoms. If your horse is unwell, contact your vet. In an emergency, such as suspected colic, call your vet straight away rather than writing to us, because we cannot respond quickly enough to help. Our veterinary disclaimer explains when a vet should be involved.
We also do not sell, stock or supply products, so we cannot help with orders, prices, deliveries or returns. Those questions should go to the manufacturer or retailer you bought from.
How we reply
We reply to messages by email, using the address you give us, so please check it carefully. We read every message, but we may not be able to answer every general question in detail, and we cannot reply to messages that are abusive or clearly unsolicited marketing. If your message relates to a correction, we will let you know what we found and whether the page has been updated.