Horse Probiotics is an information website, as explained on our about page. We collect very little personal data, and only what we need to answer the messages people send us. This policy explains what we collect, how it is used and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
The data controller for this website is Horse Probiotics, based in Newcastle upon Tyne, United Kingdom. You can contact us about privacy matters at info@horseprobiotics.co.uk or through the Ask the editorial team form described on our contact page.
What information we collect
Information you send us
When you use the Ask the editorial team form or email us, we receive the details you provide. That normally means your name, your email address, the type of enquiry and the content of your message. If you include other information, such as details about your horse or your organisation, we receive that too. Please do not send sensitive personal information that we do not need.
Technical information
Like any website, our pages are delivered by a hosting provider whose servers may record technical information, such as your IP address, browser type and the pages requested, in server logs. This is used to keep the site running securely. We do not use this information to identify you, and we do not use analytics or advertising tools to track your visits.
How we use your information
We use the information you send us to read and reply to your message, to investigate corrections and review requests (see our editorial policy), and to keep a record of correspondence where that is needed, for example to show how a correction was handled. We do not use your details for marketing, we do not add you to a mailing list and we do not sell or share your information with manufacturers or advertisers.
Our lawful basis
Our lawful basis for processing your enquiry is our legitimate interest in responding to messages people choose to send us and in keeping our content accurate. We consider this reasonable because you contact us voluntarily and expect a reply. Where we are required to keep information to meet a legal obligation, that obligation is our lawful basis.
Who processes your information
Formspree
Submissions from our form are processed by Formspree, a form service based in the United States, which receives your submission and forwards it to our email inbox. This means your form data is transferred to and processed in the United States. Transfers of personal data outside the UK must be covered by appropriate safeguards under UK GDPR, and Formspree's own privacy policy explains the safeguards it relies on and how it handles data.
Messages and our replies are stored in our email account, which is provided by an email service provider acting on our behalf. We may also use Google Fonts to display text on the site, which is covered in our cookie policy.
How long we keep information
We keep enquiry emails and form submissions only for as long as we need them to deal with your message and any follow-up. As a general rule, we aim to delete correspondence within 24 months of our last contact with you. Where a message relates to a correction, we may keep a record for longer so we can show how our content was changed. Formspree also keeps submissions in its system for a period set by its own policies.
Your rights
Under UK GDPR you have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct information that is inaccurate or incomplete
- ask us to delete your information
- ask us to restrict how we use your information
- object to our use of your information, including where we rely on legitimate interests
- ask for your information in a portable format, where this applies
To use any of these rights, email info@horseprobiotics.co.uk. We may need to confirm your identity before acting on a request. We will respond within one month, or tell you within that time if we need longer for a complex request.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
Security
We take reasonable steps to protect the information you send us, including limiting access to our email account. No method of sending information over the internet is completely secure, so please avoid including sensitive details in your messages.
Changes to this policy
We will update this policy if the way we handle personal data changes, for example if we add a new service. The date at the top of the page shows when it was last reviewed. Our terms of use explain the wider conditions for using the site.